Frequently Asked Questions About Nursing Home Abuse

What are some signs of nursing home abuse?
Some signs include physical abuse, neglect and verbal or emotional abuse. Other signs include sudden weight loss, bruising, falls, bedsores and restraints.

What are some causes of nursing home abuse?
Stressful working conditions, particularly staff shortages, staff burnout and inadequate staff training are some of the factors that can lead to nursing home abuse.

What are nursing home abuse and neglect?
Abuse means causing intentional pain or harm. This includes physical, mental, verbal, psychological, and sexual abuse, corporal punishment, unreasonable seclusion, and intimidation. Neglect is the failure to care for a person in a manner, which would avoid harm and pain, or the failure to react to a situation that may be harmful. Neglect may or may not be intentional. For example, a caring aide who is poorly trained may not know how to provide proper care.

How do I report nursing home abuse and neglect?
Anyone can and should report abuse and neglect. It is a violation of state and federal law for any person, including facility staff, volunteers, visitors, family members or guardians, or another resident, to abuse or neglect a resident. If you suspect abuse or neglect, or if a resident tells you they are experiencing this problem, it is important to believe the resident and report the allegation immediately. This will help prevent further suffering by any resident. Many states have laws that require the reporting of abuse and neglect. Find out what your state requires. Put your report in writing, date it, and keep a copy. Convey as much information as you can about the situation. Provide as much background information as possible. A thorough report will help the investigator to address the situation quickly.

Who do I make my report to?
Make your report to:

• The nursing home's administrator, director of nursing, or social worker
• The state or local ombudsman
• The local police or state law enforcement
• A protection and advocacy or adult protective services agency
• The state survey agency that licenses and certifies nursing homes (often in the Health Department)
• A citizen advocacy group, or other church or community group that visits regularly.

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	Did You Know?
	There are places to report nursing home abuse. Make your report to the nursing home’s administrator, director of nursing, or social worker. The state or local ombudsman.The local police or state law enforcement. A protection and advocacy or adult protective services agency. The state survey agency that licenses and certifies nursing homes (often in the Health Department). A citizen advocacy group, or other church or community group that visits regularly.